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Order
Our whole process is automated, so buying on-line is the easiest and most secure method & ensures you follow through smoothly to the delivery process.
If you cannot purchase on-line for some reason, we can take orders by phone & accept credit cards by phone.
Our offices are manned 9am – 4.30pm weekdays.
Payment
You cannot use Paypal to pay by phone, just credit or debit cards.
Shipping
Additional charges are levied to other areas such as UK Islands, Republic of Ireland and some Scottish Highland and UK Island locations – these additional charges will be added during the check-out process when you enter you postcode & address.
If you want to know in advance what this will be, please just contact us for a price at customer.service@jsi-uk.com
Please note that there is only spares warranty cover for Europe. UK service companies do not include Europe.
Delivery
If you need it delivered on a specific future date, you must contact us before placing the order on-line and we will arrange that for you, but once the order has been placed on-line we have no opportunity to change it due to our express system.
Open the packaging without damaging it (you will need the box intact if you need to return anything to us) and check that the glass is intact and everything looks okay.
For gas hobs, check FFDs and spark ignitors for visible transport damage.
Please advise of any transit damage within 72 hours from delivery as our insurers will not permit a claim from us outside this time period.
Damages or visual faults must be notified via email quoting your name and order date and attaching a photograph of the fault.
You will need it in case you need to return the product.
When you have opened & unpacked your item, please retain the original packaging & straps until you have it fitted and ensure everything is working properly. You will need the packaging for returns, so please keep it until you are sure you do not need to return the item for any reason.
Parts of the packaging contain fittings required for the installation. Ensure that all of the fittings have been removed from the packaging before disposing of it.
If you order an express item before 12:00 midday it goes out same day or next day if the order is placed after 12:00 midday.
If you want a weekend or bank holiday delivery, please contact us and we will find out from the delivery company what the additional charge would be.
Installation
For electrical appliances they should be installed by an accredited electrical engineer.
Incorrect fitting or installation can negate your warranty.
Quality & Manufacture
Many of the cheaper models available on the internet use low quality Chinese manufactured components of inferior quality.
All our products meet European CE standard and are suitable for use around the world and Europe.