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JSI (UK) Ltd suppliers of high quality kitchen appliancesMy Shopping Cart
Register for your Manufacturers Guarantee of 2 years included with your purchase price

Extended Warranty Purchase available for an additional 1,2 or 3 years.
To purchase an Extended Warranty please click the image below.

In Association with Corporate Support Solutions

We would like to thank you for purchasing your new appliance and hope it provides you with many years of outstanding service.

As part of the manufacturers ongoing commitment to their customers, and because even the most reliable of appliances sometimes develop faults, you are provided with a guarantee against the cost of repair in the event of failure.

In order to provide you with a prompt and efficient service in the event of a breakdown during the 2 year guarantee period, please ensure that you complete the registration form
(SECTION A).

If your appliance should breakdown due to an electrical or mechanical fault simply contact the After-Sales team on 0845 602 3440. All parts and labour costs will be protected under the terms of your guarantee.

Remember in order to register your appliance and take advantage of the low cost Insurance Plan, please complete SECTION A and SECTION B (if required) below or if you prefer to download the registration document and return the form to the address shown.

Once again, thank you for purchasing your new appliance.

WHAT HAPPENS WHEN MY GUARANTEE RUNS OUT?
To help safeguard your appliance after the initial guarantee expires, we have arranged to offer you a low cost insurance plan which can extend your cover for up to 5 years peace of mind.

HOW DOES THIS ADDITIONAL LOW COST PLAN BENEFIT ME?
If your product breaks down, an approved engineer will be called out to repair your appliance. The bill will be settled directly - you won’t even need to fill out a form.

WHAT DOES THE INSURANCE PLAN INCLUDE?
This low cost plan provides protection against the cost of repair bills caused by electrical or mechanical breakdown.

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Customer Details:
MR/MRS/MS/MISS INITIALS SURNAME
TELEPHONE EMAIL ADDRESS

Address:
HOUSE NO
ADDRESS
POSTCODE

Appliance Details:
MODEL NO PURCHASE PRICE
SERIAL NO DATE OF PURCHASE (dd/mm/yy)

Additional:
NAME OF RETAILER
At the time of purchase were you given or did you obtain an extended guarantee?
No  If yes, for how long?   2yrs3yrs4yrs

Additional Comments
 

Important Data Protection Information

Corporate Support Solutions (or our agents) and the JSI (UK) Ltd may use your personal details and information we obtain from other sources for customer services and administration, for marketing and to analyse your purchasing preferences. We may keep your information for a reasonable period for these purposes. We or our business partners may contact you by mail, telephone, e-mail or other electronic messaging services with offers of goods and services or information that may be of interest to you.

By providing us with your telephone number or e-mail address you consent to being contacted by these methods. If you do not wish to receive marketing information by these methods from JSI (UK) Ltd and Corporate Support Solutions tick this box or our other business partners tick this box

Low Cost Extended Insurance Plan

POLICY SUMMARY
Some important facts about the Mechanical Electrical Breakdown insurance are summarised below. This summary does not describe all the terms and conditions of the policy, so please take time to read the policy document to make sure you understand the cover it provides.

WHAT IS MECHANICAL / ELECTRICAL BREAKDOWN INSURANCE
We will cover the costs of parts and labour and callout charges should any covered component suffer the sudden stoppage of its normal functions necessitating repair or replacement to resume those functions. The cover provided is subject to the terms, conditions and exclusions contained within your policy.
Your cover is valid for 12, 24 or 36 months as detailed on your application form.
Please refer to the application form, which is given to you when the policy is issued, which will detail the period of cover and the options you have selected.

WHO IS THE INSURER
The insurance is provided by AXA Insurance UK plc and is administered by Corporate Support Solutions Ltd.

ABOUT YOUR MECHANICAL BREAKDOWN INSURANCE COVER

Features and benefits included automatically - Please refer to the “What is Covered” section of Your Policy

Your insurance provides cover against Mechanical / Electrical Breakdown of an appliance(s) identified on your policy schedule. Cover includes parts, labour and callout charges during normal working hours (9am - 5pm Monday to Friday) subject to the terms, conditions and exclusion of your policy

Significant and / or Unusual Exclusions - Please refer to the “WHAT IS NOT COVERED” section of Your Policy

• Call out charges where a fault cannot be found with the appliance.
• Accidental damage
• Use of the appliance by anyone other than you.
• Use in a commercial environment.
• Appliances that do not meet the current electrical regulations in force at the time.
• Costs not authorized by the administrators.
• Incorrect or faulty installation.
• Deliberate damage or neglect of the appliance.
• Repairs to cosmetic parts, the wiring carcass, furniture and all wiring and accessories exterior to the appliance.
• Damage caused by foreign objects or substances
• Faults known to You before commencement of cover under Your policy.
• Work, which relates to a manufacturer recall
• Claims in respect of routine inspection or maintenance, service adjustment, tuning, re-alignment, blockage or cleaning

MAXIMUM AMOUNT PAYABLE FOR CLAIMS - INDIVIDUAL CLAIM LIMIT
Your policy provides cover up to the original price paid for the appliance on any one occasion or in aggregate over the period of insurance. Subject to the application of depreciation

YOUR CANCELLATION RIGHTS
We hope you are happy with the cover this policy provides. However you have the right to cancel it within 14 days of receiving the policy.
See the attached policy addendum and the section headed “How to cancel your policy”.

MAKING A CLAIM
If you have a claim, please ring us as soon as possible to tell us about it on 0870 787 1089.

WHAT TO DO IF YOU ARE NOT SATISFIED
It is our intention to give you the best possible service but if you do have questions or concerns about this Insurance or the handling of a claim you should in the first instance contact. Corporate Support Solutions Limited Ground Floor, Picktree Court, Picktree Lane,
Chester-le-Street, Co. Durham DH3 35Y or by telephone on 0870 787 1089.
We will confirm we have received your complaint with 5 working days and we will do our best to resolve the problem within 4 weeks. If we are unable to do so we will let you know when you can expect the answer. If we do not resolve the problem with 8 weeks - or if you
are dissatisfied with our final response we will give you information about referring the matter to the Financial Ombudsman Service (if this applies to you).

FINANCIAL SERVICES COMPENSATION SCHEME
In the event that AXA Insurance UK plc is unable to meet its liabilities you may be entitled to compensation from the Financial Services Compensation Scheme (FSCS).